Shipping

Upon shipping the tracking number will be emailed to you.

Online Signs Direct (1734314 Ontario Inc.) produces all marketing materials on behalf of MortgageBrokers.com Holdings, Inc. All enquiries regarding the proofing, production and delivery should be addressed to the Online Signs Direct team through the telephone support and email listed on the contact page.

MortgageBrokers.com Holdings, Inc. is not responsible for the proofing, production or delivery of any of the products purchased through this site.

Shipping Policy
All products are inspected for quality assurance before shipping. We guarantee our products to be of good quality and free from manufacturing defects upon delivery. If your signs or banners arrive damaged, please notify us immediately.

Please thoroughly review ALL order information (quantity, size, material and finishing). Customers must also thoroughly review ALL email proofs to ensure accuracy (colours, spelling, etc.).

Online Signs Direct is NOT responsible for order/proof errors that have been approved by the customer. All returns must be authorized prior to shipping. (Please note any unauthorized returns will not be accepted.) In order to expedite this process please contact us first and clearly explain the problem.

Online Signs Direct uses UPS for all shipping. Please be aware that all shipments will also be subjected to the policies and regulations of UPS.

Shipping Date
Most orders are processed the same day the final proofing is approved by the client. Depending on the type of signage you have ordered and the finishing required, your order will take 1-2 days to complete and ship before it enters the UPS system.

Orders for Banner Stands, Pop-up booths and other large/custom orders will also require extra time to process. We will advise you at the time of the approximate shipping date.

Please understand that operational deadlines are based on an Eastern Standard Time clock. Orders that require extra finishing, lamination, design work, and especially large signage and print orders may require extra time. You will be advised of the approximate shipping date when these orders are being placed. Our experience has taught us not to rush the finishing process. We will not ship until we are assured the product is ready.

Express Shipping
Next Day shipments are limited to the service ability of UPS. Some rural delivery locations are not eligible for next day shipping. For more information whether you are in one of these areas please contact www.UPS.com.

Misdirected Orders
Currently under 0.5% of all orders are misdirected or misplaced. Please be aware that this is a possibility and if it occurs the shipping company will do as much as they can to speed up delivery. Online Signs Direct is not responsible for misdirected or misplaced orders. All time sensitive orders should be confirmed as soon as possible to allow maximum time for transit. UPS will refund the cost of shipping in circumstances where they are found to be at fault.

Lost Items
If items are declared lost by the shipping company, we will reprint and reship the order as soon as possible at no cost to the customer. Typically, it takes 10 days for the shipping company to declare an item lost.

Tracking Numbers
Tracking numbers will be emailed to you automatically by UPS once your order has been scanned by them and is in their system. Please check all your mailboxes on your computer as sometimes this email can end up in your Junk email box, depending on the security level you have set up in your computer.

Customs
Our high quality and keen pricing is enabled by using production facilities all over Canada and North America. Occasional delays and delivery issues can occur when crossing borders. We endevour to track all orders however if your order is overdue, please contact us. All shipping costs and fees are included.